February 14

Airlines cancel record number of flights this winter

Plus, airlines have been cutting unprofitable flights and packing more passengers on each flight, so rebooking can take days.

By Scott Mayerowitz
The Associated Press

NEW YORK — The relentless snow and ice storms this winter have led to the highest number of flight cancellations in more than 25 years, according to an analysis by The Associated Press.

click image to enlarge

Airline passenger Hossam Shalaby of Egypt waits for his rescheduled flight to Orlando under the departure board showing hundreds of cancellations at Hartsfield-Jackson International Airport in Atlanta on Tuesday. The relentless snow and ice storms this winter have led to the highest number of flight cancellations in more than 25 years, according to an analysis by The Associated Press.

The Associated Press

U.S. airlines have canceled more than 75,000 domestic flights since Dec. 1, including roughly 14,000 this week. That’s 5.5 percent of the 1.35 million flights scheduled during that period, according to AP calculations based on information provided by flight tracking site FlightAware.

It’s the highest total number and highest percent of cancellations since at least the winter of 1987-1988, when the Department of Transportation first started collecting cancellation data.

Mother Nature isn’t entirely to blame. A mix of cost-cutting measures and new government regulations has made airlines more likely to cancel flights and leave fliers scrambling to get to their destination.

On Thursday, more than 70 percent of flights were canceled in Baltimore, Philadelphia, Washington D.C. and Charlotte, N.C. thanks to a winter storm that paralyzed most air traffic along the East Coast. Ice storms this winter have caused major headaches in typically warm cities like Atlanta, Dallas and Houston.

“This year is off to a brutal start for airlines and travelers,” says FlightAware CEO Daniel Baker. “Not only is each storm causing tens of thousands of cancellations, but there’s been a lot of them.”

And February still has two weeks left.

Making things worse, airlines have been cutting unprofitable flights and packing more passengers into planes. That’s been great for their bottom line but has created a nightmare for passengers whose flights are canceled due to a storm. Other planes are too full to easily accommodate the stranded travelers. Many must wait days to secure a seat on another flight.

Carol Cummings, 23, was trying to fly Thursday on United Airlines from the Washington D.C. area to Los Angeles to visit a high school friend for the long Presidents Day weekend. The flight was canceled and Cummings was automatically rebooked for a flight on Monday – the day she was supposed to return home. After 150 minutes on hold, United offered to move the trip to another weekend — for an extra $150 — or to refund her ticket.

“I am annoyed and surprised at the lack of customer concern I experienced,” she says.” Cummings is waiting for her refund.

This winter is even more painful than 2000-2001, when 66,000 – or 4.2 percent of December, January and February scheduled flights – were scrapped.

(Official statistics won’t be released for another two months but FlightAware’s figures have been historically in line with the government’s data.)

“As an industry, you are prepared for bad weather but I’m not sure if you are ready for this many events back to back,” says Savanthi Syth, an airline analyst with Raymond James.

Airlines are quicker to cancel flights these days, sometimes a day in advance of a storm. It’s rarer to see planes parked at the edge of runways for hours, hoping for a break in the weather, or passengers sleeping on airport cots and cobbling together meals from vending machines. The shift in strategy came in response to new government regulations, improvements to overall operations and because canceling quickly reduces expenses.

In May 2010, a new DOT rule took effect prohibiting airlines from keeping passengers on the tarmac for three hours or more. So, airlines now choose to cancel blocks of flights to avoid potential fines of up to $27,500 per passenger or $4.1 million for a typical plane holding 150 fliers.

Additionally, the government implemented a new rule at the start of January, increasing the amount of rest pilots need. That’s made it harder to operate an irregular schedule, such as those seen after a storm. In order to have enough well-rested pilots, airlines cancel more flights.

(Continued on page 2)

Were you interviewed for this story? If so, please fill out our accuracy form

Send question/comment to the editors




Further Discussion

Here at OnlineSentinel.com we value our readers and are committed to growing our community by encouraging you to add to the discussion. To ensure conscientious dialogue we have implemented a strict no-bullying policy. To participate, you must follow our Terms of Use.

Questions about the article? Add them below and we’ll try to answer them or do a follow-up post as soon as we can. Technical problems? Email them to us with an exact description of the problem. Make sure to include:
  • Type of computer or mobile device your are using
  • Exact operating system and browser you are viewing the site on (TIP: You can easily determine your operating system here.)